Called to Care – Practice Leadership: Using Peak-End Rule in Your Clinic | Andrew Bennett
On this week’s episode of the Called to Care season of Practice Leadership, Larry Benz, PT, DPT, OCS, MBA, MAPP, the CEO of Confluent Health, spoke with Andrew Bennett, PT, DPT, OCS, FAAOMPT, co-founder of Texas Physical Therapy Specialists about how the patient’s experience can be affected by creating positive memory moments using methods supported by the peak-end rule.