FAQ

Find answers to common questions on appointments, services, career opportunities, insurance, and more.

General Information

What services does Confluent Health provide?

Confluent Health, along with our partnered clinics, offers Physical Therapy (PT) and Occupational Therapy (OT) to help patients get moving again. Our clinics’ primary focus is providing musculoskeletal rehabilitation. This includes Chronic Pain Management, Sports Medicine, and other conditions related to mobility.

What companies are part of the Confluent Health family?

The Confluent Health family includes a large network of 40+ physical and occupational therapy companies nationwide. For a full list of partners, read more about Confluent Health or search for your nearest partner clinic.

Where are Confluent Health clinics located?

The Confluent Health network is comprised of 1000+ locations across 31 states. Use our Partner Map to locate your nearest clinic.

Can I visit a Confluent Health clinic without an appointment?

For most Confluent Health clinics, we require an appointment and a referral. Requirements to be seen vary based on your specific clinic, so be sure to check their guidelines beforehand.

What types of patients do you serve?

Physical Therapy can benefit patients with various health conditions. Our clinics often serve patients for injury prevention, rehabilitation, chronic pain management, and Sports Medicine.

How should I prepare for my first visit?

The first appointment is typically 1 hour long to assess the patient’s needs and plan a personalized course of treatment. To ensure that patients receive the best care, physicians will review behavioral and environmental factors. Other items to consider for your first appointment include:

Most clinics require New Patient Paperwork, which covers personal information, insurance, and medical history.
Bring any necessary physical aids (ex. braces, crutches, splints)
Consider the symptoms or conditions that brought you to a physical therapist.
Consider sleep habits, activity level, and work environment.

Physical & Occupational Therapy

What conditions do you treat with physical therapy?

Physical Therapy focuses on improving the patient’s mobility, motor skills, and pain management. Therefore, our clinics are capable of treating Arthritis, Muscle Imbalance and Tension, Fractures and Sprains, Vertigo/Dizziness, Concussions, Back and Neck Pain, Pre- and Post-Natal Care, Pelvic Floor Dysfunction, and more.

What conditions can be treated with occupational therapy?

Occupational Therapy focuses on recovering or improving the patient’s ability to perform everyday activities related to the central nervous system. This includes Brain Injuries, Spinal Cord Injuries, Multiple Sclerosis (MS), Parkinson’s Disease, Huntington’s Disease, Hand Injuries, and more.

How do I know if I need therapy?

Therapy can be preventative or reactive. If you have a limited range of motion (ROM), experience pain while performing ordinary tasks, or have difficulty performing tasks that are not typically hard to complete, physical therapy may be a good option for you.

How long does a typical physical therapy session last?

Patients are typically advised to complete 2-3 visits per week over 4-6 weeks. These sessions typically last 40-60 minutes. The first visit is approximately 20 minutes longer to complete the preliminary screening and assess treatment needs.

What techniques or therapies do you commonly use?

How should I prepare for my first visit?

We’ve transformed classic treatments into The Pain Squad, a group of cross-specialty experts trained to help you battle chronic pain. This treatment plan utilizes the best scientifically proven techniques and treatments to create a custom pain management plan for you. Treatment methods you can find across our network of partners include Joint Mobilization, Soft Tissue Mobilization, Manual Therapy, Occupational & Hand Therapy, Sports PT, Speech Therapy, Dry Needling, Aquatic Therapy, Electrical Stimulation, and Virtual Reality.

What is cognitive rehabilitation therapy, and how can it help me?

Cognitive Rehabilitation Therapy (CRT) focuses on treating people who have sustained a brain injury or an illness that affects the brain. This type of therapy can improve a person’s ability to think through process training, strategy development, and functional applications.

What specializations do your therapists have?

Insurance and Payment

Do you accept my insurance?

Each Confluent Health partner has a list of accepted insurances available. To discover if your insurance covers our services, contact the scheduling department of your nearest clinic or speak with your insurance company about in-network and out-of-network providers.

How do I find out if my insurance covers your services?

Contact your insurance company to determine what providers and services they cover. Many insurers now offer an online search function on their website where you can locate in-network and out-of-network providers.

What payment options do you offer?

In addition to traditional cash and card payments, we also accept High-Deductible Health Plans, Flexible Spending Accounts, and Health Savings Accounts (HSA).

Do you offer payment plans or sliding scale fees for those who are uninsured?

Aside from the payment options listed above, most Confluent Health partners offer a reduced, self-pay rate for those without insurance.

Are there any out-of-pocket costs I should expect?

If you are insured, any relevant copays or deductibles will be applied once your appointment is completed. If you are uninsured, any self-pay rates will apply once your first appointment is complete.

Appointments and Scheduling

How do I schedule an appointment?

Once you receive a referral from your doctor, locate your nearest Confluent Health office or partner clinic. Once you’ve chosen your desired location, give your clinic a call to set up an appointment. The office team members will usually contact you within 24 hours to schedule your initial appointment time.

What is your cancellation policy?

Can I request a specific therapist for my sessions?

Patients can request specific providers or have one recommended for them. Patient requests are highly considered, but some physicians may be unavailable due to their current volume of patients.

Do you offer same-day appointments?

Are telehealth options available?

Telehealth consultation availability varies by partner and clinic. However, most locations offer Home Exercise Plans (HEP) for patients to practice outside of their in-office appointments.

Patient Experience

Can I bring a family member or friend to my appointment?

Most of our clinics and partner locations allow one guest to attend therapy sessions with you. However, policies do vary by clinic, so be sure to confirm this detail when you schedule your appointment.

How do you handle patient confidentiality and privacy?

Confluent Health takes patient privacy seriously and abides by the Health Insurance Portability and Accountability Act (HIPAA). This act prevents healthcare providers from disclosing private, health information to unauthorized parties. For minor patients, they may be required to bring a guardian or representative to oversee care. For these patients, care provider-patient confidentiality is still established.

Do you offer specialized programs for athletes?

We do! Many Confluent Health Partners specialize in Sports Medicine and Sports PT.

What pediatric therapy services do you offer?

What neurological rehabilitation services do you offer?

Can I access my therapy records online?

Records from previous therapy sessions can be accessed through the Patient Portal. Our patient app, PTNow, tracks PT progress, sets reminders, connects patients to providers, and offers a set list of home exercises. This allows patients to maximize their treatment outside of scheduled appointments.

What are your COVID-19 safety protocols?

Are masks required during office visits

Career Opportunities

How can I apply for a job at Confluent Health?

At Confluent Health, we always look for new healthcare professionals to flourish with! Visit our Career Opportunities page to search all open positions by location, position type, and more.

Do you offer internships or residency programs?

We do! We offer clinical rotations at our sites in over forty states nationwide. To become affiliated with Confluent Health, complete our Affiliation Agreement or email us at [email protected].

Still have questions? We’re here to help.

Get in touch with us today to learn more about our services and how we can be a good partner for you.