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Partnership Information & Resources

With unrivaled musculoskeletal (MSK) breadth and depth, we have the experience and expertise to drive innovation, deliver better outcomes, and improve economics across the entire care ecosystem.

Why Partner with Confluent Health?

Localization

We know healthcare is local. That’s why we’re not a one-size-fits-all. Our strategy is adapted to each community’s unique needs, delivering tailored, practical solutions.

Alignment

We believe in shared visions and values. Our partnerships are based on mutual understanding and a commitment to what matters most.

Strategy

Our growth is propelled by clear objectives and data-driven approaches, allowing us to implement optimal solutions without compromising quality of care.

Our Support Services

Centralized Scheduling

Our centralized scheduling team is here to ensure that potential patients have a seamless scheduling experience when they reach out to any of our partner brands. Our schedulers have an intimate knowledge of our partner brands’ locales and scheduling procedures and are available to help patients with any and all scheduling needs via text, email, phone call, or live chat on our websites.

Compliance

Our compliance department ensures that all our partner brands are following the relevant regulatory and legal requirements in their area and helps to guide them in adherence to those policies.

Employee Benefits & Hiring

Our focus is helping you build a strong team and take excellent care of your people. We handle everything from competitive employee benefits and daily HR support to recruiting, interviewing, and hiring top talent. By managing the administrative details, we clear the way for you to create an incredible workplace where your staff can thrive.

Finance, Accounting, & Accounts Payable

The finance team at Confluent Health maintains our partner brands’ financial services, including accounts payable and receivable. They make sure our partner brands are able to spend less time staring at numbers and more time treating patients.

Information Technology

Our IT team manages the technology infrastructure that is needed to keep our partner brands running smoothly on a daily basis. This team is constantly evaluating and implementing the latest tools and technology on behalf of our partner brands so that they can focus on care delivery. IT also provides 24-7 monitoring to protect our partner brands from digital attacks, phishing, and more.

Marketing, Business Development, & Communications

Let’s amplify your voice, connect with your community, and grow your practice. Our team manages your marketing and business development from every angle, including creative materials, social media, campaigns, websites, public relations, and strategic growth initiatives. We work side-by-side with your brand to strengthen your identity and bring more patients through your doors.

Payer Contracting & Credentialing

Payer contracts cover reimbursement rates, provider networks, medical necessity, and provider credentialing, all of which has an impact on negotiating rates, benefits, and more. We take care of the paperwork so our partner brands can focus on providing top-notch care.

Revenue Cycle

We partner with your team to navigate the entire patient financial journey. From initial scheduling and insurance verification to medical coding, claim submission, and final collection, our team handles every single step. We take care of the details so you can step away from the paperwork and focus entirely on your patients, ensuring your practice gets paid accurately and quickly for the great care you provide.

Service Expansion

Providing extra services and specialized treatments should be seamless for your clinic. We connect your practice directly to the full Confluent Health Network, giving you instant access to advanced resources and clinical expertise. By widening your clinic's reach, we help you confidently say yes to every patient who walks through your door.

Confluent Health System Solutions

Building a Trusted, Pro table Rehabilitation Department—An Extension of Your Health System. We stand shoulder to shoulder with our partners, providing capital and additional resources to accelerate local market pro table growth.

We partner with hospitals and health systems across the nation through management services agreements (MSA) and joint ventures (JV) to provide top-tier rehabilitation management services. We stand shoulder to shoulder with our partners, providing capital and additional resources to accelerate local market pro table growth. As a result, the health system will have a growing, profitable rehabilitation department that physicians and the community can trust as an extension of itself.

Through our virtual care management platform and solutions, we help our customers minimize unjustified care gaps by enabling predictive risk analytics, proactive and coordinated evidence-based care, and facilitate optimal patient engagement, improving the health of covered populations.

Our Commitment to Health System Partners

Performance

Excellent clinical outcomes, PT/OT-to-physician communication, customer service, and compassionate care. Clear and accountable reporting on key performance indicators.

Access

Access to physical and occupational therapy services for new patients within 24 to 48 hours.

Growth

Productive physical therapy staff, growth of the physical therapy practice to realize the potential of system referrals, and touching more patient lives.

Excellence

Development of PT focused skill set in orthopaedics (OCS), specific chronic pain management (TPS certification), sports medicine (SCS), and other areas of specialization.

Collaboration

Collaboration, combined training, and development opportunities within Confluent Health. Cross-credentialing to allow vacation coverage.

Optimization

Billing and coding optimization, while tracking and ensuring compliance with state and payer regulations. Careful attention to credentialing, insurance verification, visit authorization, and time of-service collections.

See What Our Partners Have to Say!

"My wife, Jacalyn, and I founded a private physical and occupational therapy practice in 2007, and in 2018, we made the pivotal decision to partner with Confluent Health. Looking back, it was undoubtedly one of the best decisions we've ever made."

“My wife, Jacalyn, and I founded a private physical and occupational therapy practice in 2007, and in 2018, we made the pivotal decision to partner with Confluent Health. Looking back, it was undoubtedly one of the best decisions we’ve ever made. The key to Confluent’s success lies in its unique partnership model—offering local autonomy while providing robust centralized support. This ‘secret sauce’ has enabled us to grow in ways we couldn’t have imagined back in 2018.

Since then, we’ve nearly tripled in size, which has allowed us to take better care of our people and create significant growth opportunities for them. For Jacalyn and me, ensuring our team’s development and success has always been of utmost importance.

Confluent Health has provided invaluable resources in talent development, talent acquisition, finance and accounting, business development, marketing, innovation, PR, HR, compliance, legal support, continuing education, and professional development—just to name a few. Their partnership allows us to focus on growing and developing our people and expanding our business both locally and regionally.

What I value most about Confluent Health is the people. A company is only as strong as the individuals who comprise it, and Confluent’s people are second to none. They are trustworthy, innovative, and have a proven track record of success. Their forward-thinking vision for the future continues to inspire us.

As we look ahead, I’m incredibly excited about our continued journey with Confluent. If asked whether I would make the same decision again, the answer would be a resounding ‘Yes!'”

Michael Pappas, CEO Pappas OPT
"EPPTS partnered with Confluent Health on March 2020, at the beginning of the Covid-19 Pandemic and the support given us during this time was unparalleled. "

“EPPTS partnered with Confluent Health on March 2020, at the beginning of the Covid-19 Pandemic and the support given us during this time was unparalleled.  The transition was smooth via the Hive Team, and we did not experience any bumps along the way.  Confluent Health and EPPTS align well in that learning never stops and is a lifelong commitment as one of the pillars that sustain us and makes us successful. Also, via educational opportunities and coaching, we were given tools to improve the company both financially and culturally. Every department within Confluent Health is always ready to assist and it feels comfortable consulting them as needed because they respond on a timely basis. In addition, there is not one person performing multiple positions, on the contrary, there are specialists for each department.  I can confidently say that joining the Confluent Health family has been the best decision I have made over the past 30 + years as a private practice owner and CEO.”

Rudy Marin
"Being part of Confluent Health feels like joining a team that truly understands the day-to-day challenges of running a private practice."

“Being part of Confluent Health feels like joining a team that truly understands the day-to-day challenges of running a private practice. With over 60 fellow CEOs who share resources and offer unwavering support, you’re never alone. Confluent Health’s systems have been a game changer, providing us with access to top-notch data, marketing, technology, employee benefits, and health insurance – resources that have truly elevated our practice.”

Patrick D. Graham – PT, MBA, CEO/Partner HPRC
"Our Partnership with Confluent Health has brought many benefits."

“Our Partnership with Confluent Health has brought many benefits. Three things stand out to me right away. First, there is an intense commitment to professional development pathways for all staff. This has always been a hallmark for Strive PT and the partnership with Confluent has allowed us to elevate opportunities for staff. Second, the organization is tireless in their efforts to move the profession forward. Healthcare continues to evolve quickly, and it has been incredibly valuable to have Confluent representing our profession. Lastly, and more importantly, are the people! This a tremendous group of like-minded, driven and compassionate healthcare providers.”

Erich Herkloz – MPT, Cert. MDT, CEO/Partner
"I’m old school and it’s a relief to have a support system behind me focused on technology, compliance, authorizations, etc. so I can focus on my patients.”

“I joined Access and Confluent Health because I realized that technology was evolving and I needed to embrace it in order to be successful.  I’m old school and it’s a relief to have a support system behind me focused on technology, compliance, authorizations, etc. so I can focus on my patients.”

Randy Pacatte – MSPT, ATC

Latest Partner News

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