Our Difference

We Make the World Stronger.

At Confluent Health, our purpose is to bring together the resources that accelerate the advancement of musculosketetal health solutions that strengthen patients, business, communities, and health systems across our national footprint. We do this by prioritizing quality care, meaningful outcomes, and broad patient access. Our commitment to evidence-based care means patients and referring providers can count on us for long-lasting results without the unnecessary surgery, medication, or diagnostic imaging.

Outcomes matter to us – and we are ready to prove it.

Our Foundation of Strength.

Clinical Excellence

We achieve 21% greater clinical effectiveness than national benchmarks—using data-driven care supported by third-party outcomes platforms. Our therapists use validated tools (NDL, LEFS, KOS, and more) to ensure real progress in pain reduction, mobility, and patient satisfaction.

Service Excellence

With a Net Promoter Score of 84.83—46% higher than the healthcare industry average—our patients consistently report exceptional experiences. Nearly half of our patients are returning or referred by friends and family, demonstrating trust earned through genuine results and compassionate care.

Empathy and Compassion

Our care model delivers high-value outcomes at a lower cost. With an average 28% lower cost per episode compared to national averages ($1,087 vs. $1,500), we reduce the financial burden on patients and the healthcare system—without compromising quality.

Creating Skilled Care Through Innovation.

64% of our physical therapists are board-certified. That is 4.6 times the national average. This exceptional depth of clinical expertise ensures every patient benefits from advanced, specialized care that drives better outcomes.

Physical Therapy Early Matters.

There are many options patients may choose when experiencing aches, pain and/or mobility challenges. Choosing PT Early and starting physical therapy at the onset of pain is the best first choice for preventing and managing musculoskeletal disorders effectively. PT Early yields better outcomes for the patient and lowers the overall cost of care for patients, payers, and the healthcare system as a whole.

Increasing access for patients to receive PT Early is key to recovery. Offering hybrid care options which allows the patient to be seen both in-clinic and virtually further enhances convenience and effectiveness. PT First programs and Value Based Care arrangements that eliminate co-pays for physical therapy expands access to care.

Why it Matters

Cuts Healthcare Costs – Using PT as the first step reduces total MSK healthcare expenses by up to 58% and lowers surgical costs by 29%.
Prevents Unnecessary Surgeries – Patients who start with PT are 3x less likely to require surgery.
Shortens Recovery Time – Faster access to PT leads to quicker recovery and better long-term health.
Reduces Medication Use – Physical therapy has been shown to decrease reliance on opioids by 89%, leading to substantial long-term reductions in opioid use.

Average MSK Cost Savings When PT is First

The risk-adjusted comparison of total MSK costs for designated body parts/conditions when PT is the first provider in the care pathway vs. when PT is later in the pathway.

Cost Savings

Studies have shown that early physical therapy intervention offers a cost-effective alternative to surgery and invasive procedures.
Patients who receive physical therapy early have lower probabilities of costly emergency department visits (15% reduction), advanced imaging services (28% reduction), and lumbar surgery (79% reduction).
A PT Early approach for patients with an acute condition has shown to save employers an average of $1,266 per case and patients an average of $854 per case.
Acute MSK cases cost 61% less and chronic MSK cases cost 31% less when PT is used first.

Improved Patient Outcomes

PT Early users experience shorter care durations, fewer surgeries, and quicker recoveries.
Accessing PT Early leads to overall better wellness by decreasing pain and increasing movement.

Hybrid Care Model Enhances Accessibility

Combining virtual and in-clinic PT results in 30%-50% cost reductions.
Digital solutions expand PT access, making high-quality care more efficient.
Patients benefit from easy online scheduling, personalized care plans, therapeutic exercise videos, and one-on-one access to board-certified virtual PTs through a digital platform.
Human-led support for patients is coupled with evidence-based treatments that drive lasting outcomes and patient engagement.

The Bottom Line

PT Early is a proven, cost-effective, and patient-friendly approach to MSK care. By prioritizing early physical therapy, we can improve health outcomes while significantly reducing unnecessary medical spending.

***Analysis based on a retrospective review of 333,768 de-identified insurance claims spanning 2018–early 2023 to compare costs and outcomes of PT First vs. other care pathways, along with self-reported survey data from 614 employees.

Find A PT Clinic Near You.

With over 1,600 sites of care across our national footprint, a healthier tomorrow is never far away.