What does it take to reshape healthcare from the inside out? For Confluent Health CEO Kristi Henderson, the answer starts with empathy, innovation, and trust.
Kristi recently joined Brandpie’s Pivot Points podcast to share how her journey from bedside nurse to CEO continues to shape her leadership philosophy, and how Confluent Health is redefining what it means to deliver value-based, people-centered care.
“I’ve just committed to myself that I would listen to the front lines and make decisions that not only were good business decisions, but that I could look squarely in the eyes of my peers or other clinicians and know that I was not jeopardizing quality,” Kristi said.
In the episode, Kristi reflects on how listening to the voices of clinicians and patients drives lasting change—and why “change happens at the speed of trust.”
Key takeaways from the conversation:
- Innovation begins at the front line. The best ideas come from those closest to the work.
- Empathy is a leadership superpower. Understanding the people you serve drives better decisions and better care.
- Change thrives on trust. Sustainable transformation only happens when people feel seen, heard, and valued.
“The first month, I decided, ‘Okay, I’ve got to get on the road… if I’m going to really hear the voice of the customer, I need to go into the clinics,” Kristi added.
At Confluent Health, we believe leadership starts at the frontline, and this episode captures exactly how we’re building a stronger, more connected healthcare future.